Joe Fox (Tom Hanks): It wasn’t… personal.
Kathleen Kelly (Meg Ryan): What is that supposed to mean? I am so sick of that. All that means is that it wasn’t personal to you. But it was personal to me. It’s personal to a lot of people. And what’s so wrong with being personal, anyway?
Joe Fox: Uh, nothing.
Kathleen Kelly: Whatever else anything is, it ought to begin by being personal.
What about you?
Is your business personal? Meaning: does it make an impact on the lives of your customers?
What do you do to help and serve your customers?
How can you step it up? Something simple, you can implement today.